Return Policy

Draft, pending legal review. Wording is not final.

This policy applies to all products sold by ZōAnimal, including the CanineCam wireless capsule endoscopy device for dogs. ZōAnimal handles all returns and refunds in accordance with the Australian Consumer Law (ACL) and any other consumer protection legislation that applies in your state or territory.

Change of mind

We do not offer returns or refunds for change of mind. Please review product specifications carefully before purchasing.

As a single-use veterinary screening device, the CanineCam capsule cannot be returned once it has been administered to an animal, for hygiene and safety reasons. If your capsule arrives faulty, damaged in transit, or fails to function as intended prior to use, please contact our support team within 30 days of purchase so we can arrange a replacement or refund in line with this policy.

Where you are entitled to a replacement or refund, we will process it promptly, and any refund will be paid using the same payment method you originally used.

Purchases made through a retailer or distributor

If you purchased a ZōAnimal product from a third-party retailer, veterinary clinic, or distributor, please contact them directly to arrange a return or refund. If you have made a genuine attempt to resolve the issue with that third party and remain unsatisfied, you are welcome to contact ZōAnimal directly so we can look into the matter further.

When a replacement or refund may apply

A replacement or refund may be offered where the product you received is faulty (minor variations in appearance do not necessarily mean a product is faulty), or where the product arrived damaged in transit (photo evidence is required).

Contact

To start a return or ask a question about this policy, please get in touch with our customer support team with your order details and a description of the issue.