Shipping Information

Draft, pending legal review. Wording is not final.

This policy applies to all online orders placed with ZōAnimal, including the CanineCam wireless capsule endoscopy device for dogs.

Dispatch times

For in-stock items, we aim to dispatch your order within 1 to 3 business days of payment being confirmed. During busy periods, dispatch may take a little longer, and we'll let you know by email if this affects your order.

Shipping costs

Free express shipping is provided by ZōAnimal for all screening products such as the CanineCam, including return of the capsule for results processing.

All other products are sent via Standard shipping at a flat rate of $14 or Express shipping at a flat rate of $17. Standard shipping is free for orders over $150.

Delivery times

Orders are shipped using Australia Post. Express delivery generally takes 1 to 3 business days, with Standard delivery typically taking 2 to 6 business days. Some remote or regional addresses may take longer. These timeframes are estimates provided by Australia Post and are not guaranteed.

International shipping

We currently only ship within Australia. At this stage, ZōAnimal does not offer international shipping, but we're always reviewing this as we grow.

Tracking

Once your order is on its way, you'll receive a confirmation email with an Australia Post tracking number. If you don't receive this within a few days of ordering, please check your junk folder or contact us.

Delayed, lost or damaged parcels

Once your order leaves our premises, it is in Australia Post's care. If your parcel is delayed, lost, or arrives damaged, please contact Australia Post directly in the first instance using your tracking number. If you're unable to resolve the issue, please reach out to our support team and we'll help where we can, in line with your rights under the Australian Consumer Law.

Contact

If you have any questions about this shipping policy or need help tracking an order, please contact our customer support team with your order number.